Occasionally clients contact us about conducting a usability test without knowing exactly what they’re asking for. Sometimes this happens because they’ve been told testing sounds like a good idea, sometimes it happens because they read something somewhere that intrigued them, or sometimes it’s because they know they need to test their product but don’t know if they should outsource or not. Regardless of the reason, there’s occasionally a learning process that clients go through when it comes to usability testing.
We’d like to share a few of the more common things that surprise clients when it comes to usability testing:
Taking the most common delays into account, we tend to block off six weeks of full-time work for up to three individuals for moderately sized usability studies. A typical schedule might look something like this:
What do you wish your clients knew about usability testing? Let us know in the comments below!
Are you interesting in conducting usability testing on your website or application? Normal Modes has the experience and expertise to get you the answers you need. Learn how Normal Modes can use usability testing and other methodologies to answer your user research questions today: