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Navigating the FDA’s Draft Human Factors and Usability Engineering Guidelines

The FDA provides a wealth of information about how to implement human factors processes in the design of medical devices, throughout the product lifecycle, with the goal of improving “the usability of devices to reduce use error, injuries from medical devices, and product recalls.”

While...

What Clients Should Know About Usability Testing

Occasionally clients contact us about conducting a usability test without knowing exactly what they’re asking for. Sometimes this happens because they’ve been told testing sounds like a good idea, sometimes it happens because they read something somewhere that intrigued them, or sometimes it’s...

UX Research Method Spotlight: Card Sorting

We’re starting a new blog series here at Normal Modes that we’re affectionately referring to as the “UX Research Method Spotlight.” In this blog series we’re going to highlight our favorite (and most valuable) UX and usability testing methodologies. Each entry in the series will focus on a user...

When to Outsource Usability Testing

At Normal Modes we love helping people. It’s the core of all our user research and it’s what we specialize in and it’s what we love.

Over the last several years we noticed the demand for our training services skyrocketing. More and more organizations are investing in their staff and training them...

Five Steps For Creating An Awesome User Experience

We spend A LOT of time reviewing user experience. One of the things we’ve learned is that awesome user experiences do not just happen. They’re the result of careful planning and dedicated execution. We’ve had the opportunity to be a part of many different design processes and one thing we’ve...

5 Reasons Why Your User Experience is Unpleasant

Technology is changing the way we interact with the world at such a rapid pace these days that it’s never been more important to focus on the user experience. From Fortune 500 corporations to one-man shops, more and more businesses every day are learning that marginal user experiences aren’t...

7 Reasons It’s Time to Dedicate Time to UX Training

During the lean years of the recession when budgets were tight and hours were long, skills development training sort of fell off the radar—companies stopped spending precious dollars on something that wasn’t a tangible work product. With revenues on the rise, we thought it was time to start...

What Do You Learn From Usability Testing?

Normal Modes conducts a lot of usability testing. It’s what we specialize in and it’s what we love. We’ve seen nearly every variation of usability testing findings and while we are occasionally surprised, the findings we report generally fall into one of a few common patterns.

What Not to Do When Watching Usability Testing Sessions

One of the more enjoyable aspects of working in the user experience industry is the variety of people we get to meet. Over the last many years we’ve had the wonderful opportunity to meet all different kinds of people. Many of them even regularly join us at our state-of-the-art usability...

The 5 Most Common Remote Usability Testing Concerns

At Normal Modes we conduct a lot of usability testing.  Increasingly, though, customers are requesting solutions that can best be addressed by remote usability testing. Much like traditional usability testing, remote usability testing relies on structured user interviews with a live moderator....